Refund policy
Refund & Return Policy — Comely UA
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with all tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, please contact us at comelybeadsua@gmail.com.
If your return is accepted, we’ll provide a return shipping label and detailed instructions on how and where to send your package.
Please note that items sent back without prior authorization will not be accepted.
You can always reach out for any return-related questions at comelybeadsua@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product.
We’ll review your case carefully and help find a fair solution.
Each Comely UA piece is packaged with care and protection. However, once handed over to the shipping carrier, we cannot take full responsibility for conditions during transit.
Exceptions / Non-returnable Items
We do not accept returns on:
- Custom-made or commissioned jewelry
- Sale or promotional items
- Gift cards
- Please note that custom and promotional orders are non-refundable, as these pieces are crafted individually or as part of limited offers.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the legal right to cancel or return it within 14 days for any reason, without justification.
The item must be in its original condition — unworn, unused, with tags, and in its original packaging — and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the result.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at comelybeadsua@gmail.com.
Lost Packages
Comely UA is not responsible for packages lost or damaged in transit.
Once the parcel leaves our hands, it becomes the carrier’s responsibility to deliver it safely.
Unfortunately, lost or untraceable packages cannot be replaced or refunded at this time.
We appreciate your understanding — every piece is handcrafted with care, and we always do our best to ensure it reaches you safely and beautifully.