Privacy policy

Last updated:25.10.25

This Privacy Policy explains how Comely UA ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or communicate with us (collectively, the “Services”).
By using our website, you agree to the terms described below. If you do not agree, please do not use our Services.

1. Who We Are

Comely UA is a Ukrainian brand creating handcrafted beaded jewelry that combines heritage, meaning, and modern design.
We value your privacy and are committed to protecting your personal data with care and transparency.

2. Information We Collect

We collect personal information only when necessary to provide our Services.
This may include:

  • Contact details: name, email address, phone number, and shipping/billing address;
  • Order information: purchased items, payment confirmation, order history;
  • Account details (if applicable): username and password;
  • Communication: messages or inquiries you send us by email or through the website;
  • Technical information: device type, IP address, and browsing behavior (collected automatically via cookies — see below).
  • We do not collect sensitive information such as identification documents or banking credentials directly.

3. How We Use Your Information

We use your personal data to:

  • process and deliver your orders;
  • provide customer support;
  • communicate with you about your purchases, returns, or inquiries;
  • improve your experience on our website;
  • send occasional updates or special offers (only if you’ve subscribed to our newsletter).
  • Your information is never sold, traded, or shared with unauthorized parties.

4. Cookies

We use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website performance.

You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

5. Data Sharing

We may share your information only with trusted partners who help us operate our business, such as:

  • payment processors (to handle your transactions securely);
  • shipping companies (to deliver your orders);
  • email providers (for communication and order updates).

These partners only use your data for the specific purpose of providing their service.

6. Data Retention

We store your personal information only for as long as necessary to fulfill the purposes described here — for example, while your order is being processed or to comply with legal requirements.

7. Your Rights

You have the right to:

  • access the personal data we hold about you;
  • request correction or deletion of your data;
  • withdraw your consent for marketing emails at any time.

To exercise these rights, contact us at comelybeadsua@gmail.com.

8. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure.
However, please note that no internet transmission is 100% secure.

9. Children’s Privacy

Our website and products are not intended for children under 16.
We do not knowingly collect or store personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 comelybeadsua@gmail.com

Comely UA