FAQ

1. Where are your products shipped from?
Our creations are shipped from three locations: France, Switzerland, and the United Kingdom. Shipping is arranged from the location closest to you or where the requested item is in stock.  

2. How long does shipping take?
Shipping times vary by country, but generally, delivery takes between 5 to 18 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number for real-time updates.  

3. Do you ship internationally?
Yes, we offer international shipping to a wide range of countries, including the EU, Eastern Europe, North America, Asia, and more. For detailed shipping rates and regions, please check our Shipping Policy.  

4. Can I customize a piece?
Absolutely! We offer custom jewelry creation based on your design ideas or adjustments to colors from our existing collections. Custom orders may take up to 2 weeks to complete, and a prepayment of up to 50% is required to confirm the order. Please contact us at comelybeadsua@gmail.com to start the process.  

5. What is your return policy? 
We accept returns within 14 days of receiving your order, provided the item is unused, unworn, with tags, and in its original packaging. Unfortunately, custom-made pieces and items purchased on sale are non-returnable. For more details, please refer to our Return Policy or contact us at comelybeadsua@gmail.com with your questions.  

6. What materials do you use for your jewelry?
At Comely UA, we use high-quality, eco-friendly materials, including durable beads, natural stones, and hypoallergenic components. Our designs reflect a harmonious blend of tradition, sustainability, and modern aesthetics.  

7. How do I care for my jewelry?  
To ensure your Comely UA jewelry stays beautiful for years:  
- Store it in a dry, cool place, preferably in its original packaging or a soft pouch.  
- Avoid contact with water, perfumes, and chemicals to preserve colors and materials.  
- Clean gently with a soft, dry cloth.  

If you need specific advice on caring for your piece, feel free to reach out!  

8. Can I gift-wrap my order?  
Yes, we offer elegant gift wrapping upon request. Let us know during checkout, or send us an email at comelybeadsua@gmail.com if you'd like to include a personalized message.  

9. Do you collaborate with other brands or take wholesale orders?
We love collaborating with like-minded brands and accept wholesale orders for select collections. If you're interested in a partnership or bulk orders, please contact us at comelybeadsua@gmail.com with your inquiry.  

10. How can I stay updated on new collections or promotions?  
Follow us on Instagram, TikTok, and Pinterest for the latest updates, sneak peeks of upcoming collections, and exclusive offers. You can also subscribe to our newsletter for direct updates to your inbox.  

11. Do you offer any discounts?  
Yes! We currently offer a 5% discount for following us on Instagram. Additionally, keep an eye out for seasonal promotions and exclusive deals announced on our social media.  

12. Can I request a replica of a historical Ukrainian accessory?  
Yes! One of our specialties is creating replicas of historical Ukrainian jewelry, such as «silianky»  and « girdany» , based on museum exhibits or photographs. These unique pieces allow you to carry a piece of history with you. Please contact us to discuss details.  

13. What happens if my item arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us immediately at comelybeadsua@gmail.com with photos of the item and packaging. We will resolve the issue promptly.  

14. Are there any items excluded from returns or exchanges? 
Custom-made items, sale pieces, and commissioned jewelry are non-returnable due to their personalized nature. Please review your custom order carefully before confirming.  

15. Do you support Ukrainian culture in your work? 
Yes, at Comely UA, we celebrate Ukrainian traditions and culture. Many of our pieces are inspired by traditional designs, such as « silianky» , « girdany» , and « lunnytsi» , blending history with modern style. By wearing our jewelry, you not only embrace beauty but also help preserve cultural heritage.  

16. What makes your brand eco-friendly? 
Sustainability is at the heart of Comely UA. We use environmentally responsible materials and practices to minimize waste and create timeless designs that last for years. Small production batches ensure exclusivity while reducing environmental impact.  

17. Can I personalize an existing design?
Yes, if you love a piece from our collection but would like to tweak its colors or elements, we can customize it for you. Reach out to us to discuss your preferences!  

18. Can I order matching sets?
Yes, we can create matching sets of bracelets, necklaces, earrings, or other pieces based on your preferences. Contact us, and we’ll craft a harmonious design tailored just for you.  

19. Are your designs hypoallergenic?
We strive to use high-quality materials that are gentle on the skin. Most of our pieces are made with hypoallergenic components, but if you have specific sensitivities, please contact us for more details about the materials used in a particular piece.  

20. Can I request expedited production for a custom order?

Yes, if you need your custom piece sooner, we will do our best to accommodate your request. Please note that this may depend on the complexity of the design and the current workload. Contact us to discuss options.