FAQ

Welcome to the Comely UA FAQ section.
Here you’ll find answers about our jewelry, shipping, care, and custom orders.
If you don’t find what you’re looking for — feel free to reach us at comelybeadsua@gmail.com.

Shipping & Orders

1. Where are your products shipped from?
All Comely UA creations are crafted and shipped from Evian-les-Bains, France.

2. How long does shipping take?
Delivery time varies by country — usually 5–18 business days.
Once shipped, you’ll receive a tracking number for real-time updates.

3. Do you offer international shipping?
Yes! We ship worldwide — including the EU, Eastern Europe, North America, Asia, and beyond.
For details on shipping costs and regions, please see our Shipping Policy.

4. Can I request a custom-made piece?
Absolutely! Comely UA values individuality — we can adjust colors, details, or create a completely new piece inspired by your idea.
Production takes 7 to 20 business days, depending on studio workload.
A 50% deposit is required before production begins, and the remaining 50% is paid after completion — before shipping.
To begin your custom order, email us at comelybeadsua@gmail.com.

5. What is your return policy?
Returns are accepted within 14 days of receiving your order if the item is unused, unworn, and in its original packaging.
Custom-made and discounted items are non-returnable.
See details in our Return Policy.

12. What should I do if my jewelry arrives damaged?
Each piece is carefully packaged with protective layers and sturdy branded boxes to ensure it arrives safely.
However, once your parcel is handed over to the shipping carrier, we cannot take full responsibility for handling during transit.
If your jewelry arrives damaged or defective, please contact us at comelybeadsua@gmail.com with clear photos of the item and packaging.
We’ll review your case individually and do our best to help resolve the issue.

13. Which items are non-returnable or non-exchangeable?
Custom-made pieces and discounted jewelry are not eligible for return or exchange due to their personalized nature or promotional pricing.

About Jewelry, Materials & Care

6. What materials do you use?
We use premium Czech and Japanese beads, natural stones, durable nylon threads, and hypoallergenic findings.
Each piece combines tradition, sustainability, and modern design.

7. How do I care for my Comely UA jewelry?
Treat your jewelry with care — it carries energy and heritage.

  • Store it in a dry place, ideally in its pouch or original box.
  • Avoid contact with water, perfume, or cosmetics.
  • Gently wipe with a soft, dry cloth.
    Proper care ensures your jewelry lasts for years, carrying your story forward.
    For more tips, visit our Care Guide.

17. Are your pieces hypoallergenic?
Most of our jewelry is made with hypoallergenic materials.
If you have sensitivities, contact us — we’ll gladly provide details about your piece’s components.

20. Can my jewelry be repaired?
Yes, Comely UA offers repair services exclusively for our own creations.
If your piece is damaged, please email us photos and a short description — we’ll offer suitable restoration options.
All Comely UA jewelry includes a 6-month warranty.
More details: Warranty Page.

Custom & Special Orders

11. Can you recreate a historical Ukrainian necklace?
Yes! One of our specialties is recreating historical Ukrainian beadwork jewelry — silyankas and gerdans — based on museum exhibits or old photographs.
These pieces allow you to wear a living fragment of Ukrainian heritage.
If you have an antique piece you’d like restored, or a high-quality photo of one, we’d be happy to recreate it for you.

15. Can I personalize an existing design?
Of course! If you love one of our designs but want different colors or small adjustments — we can tailor it to your preference.

16. Can I order a matching set?
Yes! We can create a coordinated set — for example, a necklace, bracelet, and earrings in the same style.
Contact us, and we’ll help craft a harmonious combination.

18. Can you expedite a custom order?
We’ll do our best to meet your request.
Expedited completion depends on the design’s complexity and current studio schedule — contact us to discuss what’s possible.

Philosophy, Inspiration & Sustainability

14. What makes your brand eco-friendly?
Comely UA follows the slow fashion philosophy — producing in small batches, using conscious materials, and creating long-lasting designs.
We aim to minimize waste and craft jewelry that remains timeless for years.

19. Can I learn beading techniques from you?
Yes! We share our passion and knowledge on Patreon — Comely Bead Studio.
There you’ll find tutorials, video lessons, and original patterns.
Soon we’ll offer beading kits and online masterclasses as well.

21. What does the name “Comely UA” mean?
Comely means “beautiful,” “graceful,” “in harmony.”
It’s not just about appearance — it’s about inner balance and beauty that radiates from within.
UA stands for Ukrainian Ancestry — our origin, our roots, our living memory.
Together, Comely UA tells the story of feminine beauty that grows from Ukrainian heritage and blossoms in the modern world — a harmony passed through generations, in every bead.

Payment & Order Confirmation

22. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and payments via Apple Pay, Google Pay, Shop Pay, Bancontact, UnionPay, and more.
All transactions are securely processed through Shopify Payments.

23. Can I pay in UAH, EUR, or USD?
Yes, you can pay in any currency — the payment system automatically converts the amount into your card’s currency.

24. How can I check my order status?
You’ll receive an order confirmation email after checkout.
Once shipped, we’ll send a tracking number in a follow-up email.

25. Can I change my shipping address after placing an order?
Yes, you can change the address before your order is shipped.
Please contact us as soon as possible at comelybeadsua@gmail.com.

Gifts, Choice & Collaborations

26. Will my jewelry look exactly like the photos?
Yes, every piece matches the listed design.
However, since each item is handcrafted, slight variations in shade or bead placement may occur — that’s what makes each Comely UA creation one of a kind.

27. Can I order a specific length or width?
Yes, we can adjust the dimensions to your preference.
Simply mention your desired size during checkout or email us after ordering.

28. What if my jewelry doesn’t fit?
No worries — just contact us, and we’ll help resolve it.
We can adjust the length or replace the clasp if needed.

29. Can I include a personalized message with a gift?
Yes! We can beautifully print or handwrite your message to include in the packaging.
Comely UA believes every gift should carry a soul.

30. How can I choose jewelry intuitively?
Trust your instincts — the piece that “calls” to you is yours.
Each bead holds energy, and you’ll naturally feel the one that aligns with your essence.
It’s not about logic — it’s about resonance.

31. Can I request a collaboration or partnership?
Yes, we’re open to creative and cultural collaborations — with brands, photographers, bloggers, artists, or heritage researchers.
If you have an idea for a joint project, please email comelybeadsua@gmail.com with the subject Collaboration / Partnership.

Comely UA — where every question has an answer, and every piece tells a story.